Return Policy

• Timeframe: Returns are accepted within 15 days of delivery for non-sale orders.
• Non-Returnable Products: For hygiene reasons, returns are not accepted on caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, baby tees, and stationery (stickers, etc.).
• Condition: Items must be in original, unwashed condition with all tags attached.
• Return Refusals: Returns will be declined if items appear used, washed, damaged, or spoiled (unless received damaged).
• Defective Products: Email unboxing videos and photos to our Customer Experience Team via the App or Website for quick assistance.

Return Charges & Refunds

• Return Fee: A flat ₹100 reverse shipment fee per order will be deducted from the refund. Shipping charges are non-refundable for both COD & prepaid orders.
• Refund Method: Refunds are issued as Bearbiceps Gift Cards via email.

Exchange Policy

• Timeframe: Exchanges accepted within 15 days of delivery for non-sale orders.
• Exchange Fee: ₹100 reverse shipment charge applies.
• Price Difference: If the new item costs more, pay the difference upfront. If less, the balance is refunded via Gift Card.
• Same policies apply for our Premium Collection.

Return & Exchange Process

• Initiate via the Bearbiceps Website or App and follow the prompts.
• Requests are reviewed by our team within 48 hours of submission.
• Reverse Pickup: Arranged only after confirmation from our Customer Experience Team.
• Packaging: Please return items in the same packaging condition.
• Refunds are processed as Bearbiceps Gift Cards for both COD & prepaid orders.

Order Cancellation

PLEASE NOTE: Cancellations are only possible before your order has been dispatched from our warehouse.

Non-Exchangeable Products

• Sale Items: Products purchased during Sale Events or Flash Sales are not exchangeable.
• Non-exchangeable items include Baby Tees, Tank Tops, Crop Tops, Bodysuits, Caps, Hats, Masks, Boxers, and Shorts.

Exchange & Refund Conditions

Covered Issues: We offer exchanges/refunds for manufacturing defects only.

Guarantee Covers:

• Loose seams or stitching
• Discoloration or uneven dye
• Excessive pilling or fuzzing
• Misplaced/missing embellishments
• Tears or frays along edges
• Any noticeable defect affecting look or function

Not Covered:

• Damage from improper washing or care
• Regular wear and tear
• Alterations after purchase
• Accidental or negligent damage
• Fabric breakdown due to chemicals or environment